Frequently Asked Questions
Everything you need to know about bringing the heritage of Jaipur into your home.
What makes Ratan Jaipur products unique?
Our products are handcrafted using traditional Indian techniques like hand-block printing and screen printing. Each piece is a blend of heritage craftsmanship and contemporary design, ensuring your home decor is both authentic and stylish.
How should I care for my hand-block printed linens?
To preserve the vibrancy of the natural dyes, we recommend machine washing on a gentle cycle with mild detergent in cold water. Avoid soaking and dry in the shade to prevent color fading.
Do you offer international shipping?
Yes, we ship our home collection worldwide. Shipping costs and delivery timelines vary based on the destination country and are calculated at the time of checkout.
What is your return policy for home decor items?
We accept returns within 15 days of delivery for most items, provided they are unused and in their original packaging. Please note that custom-made orders and sale items are generally non-returnable.
Are the colors shown on the website accurate?
While we strive to display colors as accurately as possible, slight variations may occur due to screen settings and the artisanal nature of hand-dyeing processes, which adds to the unique charm of each piece.
How long does it take for an order to be dispatched?
Standard orders are typically processed and dispatched within 2-4 business days. You will receive a tracking link via email as soon as your package leaves our Jaipur workshop.